BESTELLEN

  • I have received the wrong fabric, what should I do now?

If you have received the wrong fabric, you can contact us via the contact form (https://driessenstoffen.nl/inf...;Please mention your order number in the form and add a photo of the wrong fabric. We will then find a suitable solution for you as soon as possible.

  • There is a fabric missing from my order, what should I do now?

If you are missing a fabric from your order, you might have received an email about this. Please check your spam box first. If you didn’t receive an email please contact us via our contact form (https://driessenstoffen.nl/inf...;Please mention your order number and the name of the fabric you are missing. We will then find a suitable solution for you as soon as possible.

  • The fabric I received is defect/too short, what should I do now?
If you have received a fabric that is defect or short, you can contact us via our contact form (https://driessenstoffen.nl/inf...;Please mention your order number and add photos of the defect/shortage. We will then find a suitable solution for you as soon as possible.
  • I want to add a fabric/product to my placed order, is this possible?

Unfortunately it is not possible to add a fabric or product to a placed order. After the payment has been completed and the order has been placed, your order is immediately processed in our warehouse. We can no longer remove the order from the logistics process.

  • I have ordered the wrong fabric or product in my order, can I still adjust this?

Unfortunately it is not possible to make any changes on a placed order. After the payment has been completed and the order has been placed, your order is immediately processed in our warehouse. We can no longer remove the order from the logistics process.

  • I have placed two orders and would like to combine them and have them shipped together, is this possible?

Unfortunately it is not possible to combine placed orders. After the order has been placed, it is picked up in our warehouse. The orders are printed separately from each other and distributed logistically. As a result, we can not remove the order from the logistics process.

  • How can I see the progress of my order?

When you click on 'my environment' you can log in to our site. Here you will find all the information about your order.

  • I have placed an order but have not received a confirmation, what should I do now?

When you have placed an order you will receive a confirmation by email. Did you not receive this? Please check whether you have entered your email address correctly when placing your order and contact us via the contact form.

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